Returns/Shipping


UK STANDARD DELIVERY £6.99 WITH DPD.    USA STANDARD DELIVERY £29.99
INTERNATIONAL SHIPPING ELSEWHERE IS AVAILABLE BY ARRANGEMENT - PLEASE CONTACT US FOR ADVICE.
Please contact us if you require urgent shipping and we will do our best to ship on an expedited service (at extra cost) if at all possible.

UK delivery with DPD
Standard UK delivery is £6.99: 4-5 working days.

Please be aware that The Wide Boot Company cannot be held responsible for delays by the courier company.


International shipping

Please contact us if you wish to ship outside of the UK or USA and we will contact you to let you know if delivery is possible.


Items delivered to outside of EU may be subject to their own country's taxes/import duties.  Delays and additional charges can occur in customs which are beyond our control; The Wide Boot Company are unable to predict these costs and the customer will be liable for paying any import costs should they arise so it is wise to check with your country's customs to assess possible costs before placing your order with us if you are unsure.

Should goods sent outside of the UK need to be returned or exchanged for any reason all postage costs are to be paid by the customer. 

Please mark the return parcel clearly with 'RETURNS' to avoid The Wide Boot Company being charged import duty on this item. 

Any import duty incurred if you have failed to mark your parcel as a return will need to be deducted from your refund.


Please carefully check sizing and if you have any concerns prior to ordering please contact us to discuss for in depth measurements 

as we will be happy to help. The Wide Boot Company will NOT cover return postage costs on overseas items.


Refunds

Full refund to value of goods purchased within 30 days (compliant with Consumer Rights Act 2015) of receipt by customer provided goods are returned unused and in original packaging with proof of purchase.
Unfortunately this does not include any postage costs incurred by the customer.

If the boots are deemed to be faulty in any way then we will cover return postage costs if booked via DPD. 

Please choose an insured service.


Notification and return of damaged or faulty products

Should you find fault with your boots notification must be given in writing accompanied with photographs 

(where possible) to The Wide Boot Company so that we can assess any issue.

Please send your photographs and completed returns form to info@thewidebootcompany.com and if we deem 

the product to be damaged or faulty we will liaise with you to rectify the issue. 



Please do not return damaged or faulty goods without contacting us first.

We are unable to refund any postage / re-collection costs incurred if you return damaged items without contacting us.



Exchanges

Exchanges within 30 days provided goods are returned unused and in original packaging with proof of purchase.
The Wide Boot Company will not cover postage costs for returned items but will cover the postage for exchange items (UK ONLY). 


Return items in a suitable mailing sack (please do not damage the packaging by directly taping to it) complete with all 

original packing materials e.g. padding inside boots and box to: 

The Wide Boot Company
Old Cottage
Romford
Verwood
Dorset
BH31 7LE
UK


Any delivery service is acceptable as long as the item is on an insured service but we will need a receipt proving postage has been made. Return postage is to be paid by the customer but if item is being exchanged outgoing postage will be paid by The Wide Boot Company.